NASRIN HEALTH Service Policy
I. MISSION
To provide quality, reliable, and patient-centric health tourism solutions to international patient candidates. In this regard, we provide accommodation, transfer, interpretation, pre-treatment and post-treatment support, and consulting services within the framework of legal and regulatory requirements.
II. VISION
To become a leading brand in international patient satisfaction in Turkey's health tourism sector through full compliance with ISO 9001 and TEMOS standards.
III. SERVICE PRINCIPLES
Our service policy is based on the following principles:
Patient Centricity and Satisfaction
• We add value to our patient candidates and patients through a patient-centric approach.
• We are committed to always prioritizing their satisfaction and providing customized solutions to meet their needs.
• We provide clear, accurate, and transparent information about treatment processes, costs, accommodation, and transfer details.
Accessibility and Communication
• We provide fast and reliable support through 24/7 communication channels: WhatsApp, Email, Phone, Live Chat
• Our principle is to be accessible to patients at all times through all communication channels.
Process Management and Quality Control
We systematically manage processes from initial contact through offers, accommodation, transfer, interpretation, and post-treatment support:
• We work with accredited business partners.
• We continuously monitor processes to maintain quality.
• We intervene in real-time when needed.
• Our expert teams in their respective fields provide improvements.
Continuous Improvement
• We conduct patient satisfaction surveys. Our target: 95%+ satisfaction rate
• Regular visits and inspections are conducted with accredited business partners.
• We improve service quality directly by prioritizing employee training and development.
• We increase efficiency by supporting employee motivation.
Technology and Innovation
• We integrate digital solutions and patient tracking systems into our processes.
• We make technological innovations available to serve our staff and customers.
Ethical Standards and Security
• Respecting patient privacy is our fundamental principle.
• We protect patient information with secure systems.
• We adhere to ethical standards in all our services.
• We provide services in compliance with management standards, Turkish health tourism regulations, international standards, and other binding regulations.
Cultural Sensitivity
• We enhance patient comfort by arranging accommodation and transfers suitable to different cultures and expectations.
• We ensure patients feel comfortable by including our multilingual interpreters in all processes.
Environmental Responsibility
• Our goal is to minimize environmental impact by increasing the use of environmentally friendly accommodation and transfer practices.
• We aim to support Turkey's health tourism sector becoming a global brand.
• Our priority is to provide economic and social contribution to our country.
IV. COMMUNICATION AND FEEDBACK
Patient feedback and complaints: info@nasrinhealth.com
General communication: +90 544 739 4027
Our goal: Respond within 2 hours
V. CORPORATE GOVERNANCE
Company management has been entrusted to an expert female physician who is committed to inclusivity and equality. In this way, we strengthen our competitive advantages in the sector and carry our company into the future with pride.
VI. POLICY APPLICATION AND UPDATE
This policy is reviewed every 6 months and updated as needed.